Care Access Navigator

About the Role

The Care Access Navigator manages the complete intake and referral workflow for all hospice care patients. This role ensures timely processing, accurate documentation, and seamless coordination between referral sources, marketers, billing, scheduling, and clinical teams.

Responsibilities

• Receive and process all incoming hospice referrals.
• Assign referrals to the appropriate hospice marketer.
• Ensure all required consents and clinical documentation are obtained.
• Coordinate with billing for insurance verification and benefit checks.
• Upload and validate patient data across all systems.
• Partner with scheduling to ensure timely hospice evaluations and admissions.
• Track referral progress and resolve delays or missing information.
• Maintain accurate referral logs and workflow documentation.
• Facilitate closed‑loop communication across all involved teams.
• Uphold compliance, confidentiality, and quality standards.
• Admissions: Document diagnosis, allergies, attending and certifying doctor, patient contacts, IDG group, and emergency level.
• Upon admission: Complete forms at the bottom of the chart to transition the patient from “referral” to “admitted.”
• May require participation in survey activities outside normal business hours.
• Travel within the agency’s service area using a personal automobile; must maintain a current driver’s license and automobile insurance.

Qualifications

• Minimum: Registered Nurse (RN) degree from an accredited college or university.
• Strong understanding of hospice care workflows.

Benefits

• Team‑first culture that values expertise and input.
• Supportive leadership and clear communication.
• Flexible scheduling.
• Competitive pay.
• 401(k) retirement plan with 4% company match.
• Company‑paid life insurance with options for additional coverage.
• Mileage reimbursement (for qualifying positions).
• Perks at Work discount program.
• Health, dental, and vision insurance.
• Flexible spending and health savings accounts.
• Paid time off (PTO) and holidays.