Cardiopulmonary DME Clinical & Customer Support Specialist

Position Summary

The Cardiopulmonary/DME Clinical and Customer Support Specialist performs duties established by the Cardiopulmonary Department Manager and the Durable Medical Equipment (DME) Specialist Supervisor and is a direct report to the DME Specialist Supervisor. Responsibilities include rendering customer service and facilitating patient flow- including triaging patients for scheduling, maintaining inventory and stocking supplies, patient care, and supporting clerical and clinical staff to assist with workflow in the Cardiopulmonary/DME department. This position also maintains files, records, and logs to ensure accurate reporting.

Responsibilities

• Answers incoming phone calls promptly and courteously.
• Greet walk-in customers promptly and courteously.
• Checks patients in for appointments.
• Notifies clinic staff of patients checking in and assures that patient intake runs smoothly.
• Updates medical and personal records in electronic medical record (EMR).
• Performs patient scheduling of appointments, prints pre-appointment letters and mails pre-appointment notices