Cardiology Medical Secretary

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Manages Epic InBasket and correspondence:
  • Composes and proofreads documents to ensure proper grammar and spelling accuracy.
  • Uses appropriate format in typing materials; organizes text in a neat, clean, easy-to-read format.
  • Maintains files and databases in EMR and computer.
  • Reviews incoming correspondence and responds personally or distributes accordingly; prioritizes time-sensitive materials.
  • Carries out requested tasks efficiently to ensure cost-effective completion within expected time frames.
  • Assists with data entry and maintenance of departmental reports, statistics, and databases.
  • Compiles statistics and prepares departmental reports.
  • Correctly prioritizes work to meet deadlines.
• Answers incoming calls, triages and transfers calls as appropriate, and documents information in EMR:
  • Answers phone within three rings, identifying self and department; asks caller’s permission before placing on hold.
  • Utilizes appropriate verbal and non-verbal communication; provides translation and support to non-English speaking patients.
  • Relays accurate messages to appropriate staff immediately.
  • Demonstrates good judgment in screening and routing calls.
  • Maintains a courteous demeanor with all interactions; provides prompt and accurate information.
  • Responds to questions from patients, visitors, and staff in a professional and cooperative manner.
  • Schedules appointments for patients; completes paperwork, obtains referrals, and verifies insurance.
• Maintains patient Epic charts and department logs:
  • Files, sorts, or stores all material accurately and in a timely manner using the electronic medical record.
  • Maintains complete, accurate records in appropriate order; purges files in accordance with policy.
  • Assists with development and maintenance of a paperless charting system.
• Assists with maintaining inventory of office supplies and equipment:
  • Orders supplies as required, avoiding overstocks or shortages; charges appropriate cost center and account.
  • Rotates stock and keeps it in a neat, orderly fashion; unpacks and stores supplies.
  • Assists with fiscal accountability by ordering supplies to maintain departmental budget; suggests cost-saving approaches.
  • Informs Manager of equipment or facility malfunctions; contacts help desk or service companies as necessary.
  • Uses equipment appropriately and with care; troubleshoots problems as needed.
• Functions well within the department; develops professional work relationships and attitude:
  • Adheres to time and attendance policies; uses sick leave or personal time appropriately.
  • Maintains a “team spirit” attitude, especially during high-stress moments.
  • Responds positively to constructive criticism and change.
  • Encourages teamwork and effective interpersonal relationships; avoids conflict and unprofessional conversations.
  • Accepts alternate work assignments in a positive manner.
  • Maintains effective working relationships with patients, visitors, and staff; seeks help when necessary.
  • Works collaboratively to solve problems; maintains a positive approach to resolutions.
  • Carries out routine duties conscientiously and with minimal supervision; volunteers for additional assignments.
  • Maintains a professional demeanor and appearance.
  • Demonstrates awareness and sensitivity to patients’ needs; responds promptly to questions or concerns.
  • Maintains patient confidentiality and privacy.
• Assists with orientation and mentoring of staff; functions as a role model:
  • Explains correct procedures in a courteous and understandable manner.
  • Interacts with new employees in a patient and positive manner.
  • Initiates resolutions to problems and questions.
  • Assists with ongoing mentoring and staff development.
  • Seeks opportunities to increase professional knowledge and skills; attends in-services and seminars.
  • Utilizes unassigned time productively; observes and assists others to improve productivity.
  • Assists with process improvement and workflow enhancements.
  • Reads and comprehends minutes, memos, and updated policies; completes assigned education materials.
• Registers and interviews patients to obtain insurance and general information:
  • Greets patients and family members in an attentive and courteous manner.
  • Enters accurate patient data and completes department forms in a timely manner.
  • Completes full registration; enters patient information into hospital systems accurately.
  • Obtains required patient demographic and insurance information when scheduling appointments.
  • Obtains pre-certifications and referral information from medical offices prior to patient arrival.
  • Assists patients with questions in a professional and helpful manner.
  • Maintains accurate departmental statistics and databases.
• Maintains oversight and data entry related to the billing process:
  • Inputs insurance information into EMR with accuracy.
  • Performs end-of-day reports for all encounters.
  • Collaborates with central registration and billing to ensure accurate insurance and demographic information.
• Assists with maintaining efficiencies within Ambulatory Cardiology Offices:
  • Carries out tasks in a responsive manner to ensure efficient, cost-effective completion.
  • Independently gathers information and follows up on identified issues or concerns.
  • Assists with coordinating administrative aspects of department projects.
  • Assists with maintaining providers’ schedules and templates.

Qualifications

• Education: High School diploma or GED. Employees employed by YNHH effective 9/12/2012 as a result of the acquisition of the Hospital of St. Raphael may meet educational requirements with applicable combination of education and experience.
• Experience: Previous customer service experience, preferably in a healthcare or medical office setting. Proficient computer skills; willingness to learn Epic and medical office workflow.
• Special Skills:
  • Excellent verbal and written communication skills to handle high-volume telephone calls, patient visits, registration, and scheduling.
  • Ability to prioritize tasks and multitask responsibilities.
  • Ability to interact as part of a multidisciplinary team as well as work independently.
  • Bilingual preferred.