Cardiac Holter Monitoring Supervisor (4am-12:30pm)
About the role
The Clinical Holter Monitoring Supervisor will be responsible for leading and providing guidance to a team of 12-15 direct reports within a cardiac telemetry service center for the ECG Solutions Holter product. This is an office role based in Pleasanton, CA.
Responsibilities
- Lead the day-to-day operations of the Holter Monitoring team, ensuring efficient workflow, quality performance, and excellent customer support.
- Supervise, coach, and develop employees through performance management, onboarding, training, and ongoing professional development.
- Monitor operational metrics and identify opportunities to improve processes, team effectiveness, and service delivery.
- Support daily department operations through rotating assignments, including oversight of shared mailboxes, phone queues, technician support, and workflow coverage.
- Partner with leadership to maintain staffing coverage and ensure compliance with departmental policies, procedures, and quality standards.
Schedule
Monday–Friday, 4:00am–12:30pm PST, including a holiday rotation.
Requirements
- 1+ years' experience with a Bachelor's Degree, or 4+ years' experience with Vocational Education in Clinical Operations, ECG Monitoring and Analysis or equivalent.
- Leadership experience with direct reports is preferred.
- Active CRAT or CCT certification, RN license, or licensed Paramedic with current ACLS certification.
- High technical aptitude, advanced computer skills, and proficiency with Microsoft Office software.
- Adept at working across various technological platforms, easily adapting to change, and leading a team with confidence.
- Strong ECG rhythm interpretation skills, ensuring accurate assessments and optimal outcomes.
- Must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- Energetic people leader and team player with excellent communication skills, capable of thriving in a high-volume, fast-paced environment and remaining flexible; strong listening and patience are key attributes.
How We Work Together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Pay and Benefits
This role is eligible for a $4,000 sign-on bonus for candidates possessing a CRAT or CCT certification, with at least 1 year of ECG interpretation experience, and who successfully pass the internal ECG assessment conducted post-offer. The pay range for this position in Pleasanton, CA is $73,000 to $115,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Pleasanton, CA.