Card Services Specialist I

About the Role

Under general supervision, but following established policies and procedures, this role supports and executes the day-to-day work activities of the Card Services department. Ensures internal and external service standards are met, maintains compliance with Visa Debit and credit federal rules and regulations, along with Reg E, and manages procedural manuals. The position also handles department hotline calls, Help Desk tickets, dispute claims, account settlement, and other daily duties.

Responsibilities

• Process daily reports, post provisional credits and reversals as indicated by card processor.
• Review and update comments on Synapsys to assist front-line staff in answering member questions.
• Review daily lost/stolen reports, block and reissue accounts within established policies.
• Download and process daily correspondence from card processing vendor and department email.
• Respond to ATM Helpdesk tickets and assist branch staff with troubleshooting.
• Review and correct daily ATM check image files for enhanced deposit ATMs.
• Settle ATM systems, balance daily deposit GLs, and prepare monthly reconciliations.
• Settle Prepaid systems daily and ensure accurate GL entries.
• Answer Department Hotline and Help Desk tickets in a timely and professional manner.
• Perform file maintenance on Visa Check card system, including blocking, adding, deleting, and changing accounts.
• Place travel flags on card records to prevent service interruptions.
• Order instant issue card stock and make outbound phone calls related to debit cards as requested.

Requirements

• Minimum two years of financial institution experience.
• Knowledge of Credit and Debit card operations.
• Experience with Quick Assist and Velera systems.
• Dispute processing experience is a plus.

Qualifications

• High school education or GED.
• Strong communication, organizational, analytical, and decision-making skills.
• Effective oral and written communication skills.
• Excellent problem-solving skills and ability to research out-of-balance situations.
• PC proficiency, including MS Word and Excel, and ability to learn financial institution software.
• Ability to lift 25 lbs. and utilize standard office equipment.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid time off and 11 paid federal holidays.
• Paid volunteer time.
• Tuition reimbursement and ongoing training opportunities.
• Annual TEAM Bonus plan.

Employment Type: Full-Time

Location: 4097 Monument Corner Drive, Fairfax, VA 22030