Card Services Representative III

About the Role

We are seeking a Card Services Representative III to help safeguard members from fraud, support card operations, and ensure the highest levels of accuracy and service. In this role, you will investigate debit card, credit card, and ATM fraud activity, reconcile card and ATM-related general ledgers, conduct quality assurance reviews, and support operational excellence within the department. You'll collaborate with internal teams, members, vendors, and external partners to resolve complex issues, identify process improvements, and minimize fraud losses while delivering an exceptional service experience.

The ideal candidate is analytical, detail-oriented, highly organized, and motivated by solving problems in a collaborative environment.

Responsibilities

• Investigate debit card, credit card, and ATM fraud activity.
• Reconcile card and ATM-related general ledgers.
• Conduct quality assurance reviews.
• Support operational excellence within the department.
• Resolve complex issues in collaboration with internal teams, members, vendors, and external partners.
• Identify opportunities for process improvement to minimize fraud losses.
• Deliver an exceptional service experience to members.

Requirements

• One to three years of financial services industry experience required.
• Prior fraud investigation, card services, dispute processing, ATM operations, or accounting experience preferred.
• High school diploma or GED required.
• Accounting coursework or equivalent work experience required.
• Experience with Microsoft Word, Excel, and card processing systems is highly preferred.

Skills

• Fraud Investigation & Analytical Skills: Strong investigative and problem-solving abilities with the capacity to identify suspicious activity, research complex card and ATM transactions, and recommend solutions that mitigate risk while supporting a positive member experience. Strong attention to detail, accuracy, and mathematical aptitude required.
• Communication & Collaboration Skills: Excellent verbal and written communication skills with the ability to explain complex fraud, dispute, and card services issues to members and internal stakeholders. Builds positive working relationships across departments and effectively partners with vendors, auditors, and external agencies when needed.

Benefits

• Collaborative and positive workplace culture.
• Initial and ongoing support, training, and mentorship with promotion opportunities.
• Competitive wages, bonuses, paid holidays, and paid time off.
• 100% credit-union-paid employee coverage for medical, dental, vision, life, and disability insurance; dependent coverage also available.
• 401k Plan with a generous credit union match.
• Tax-saving Flexible Spending and Health Savings Plans.
• Premier membership perks, loan discounts, company clothing, wellness, and recognition programs.

Pay

$25.55/hourly + bonus

Schedule

Full-time, Hybrid and Non-exempt

Location: 4800 SW Research Way, Corvallis

The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.