Card Services Representative

Essential Functions and Responsibilities

• Performs daily card processing activities, including processing new applications, account maintenance, credit limit changes, rate and program changes, transaction processing, and account research.
• Performs quality control review of card activities to ensure the appropriateness of maintenance, the accuracy of account data, obtaining the required documentation, and addressing issues.
• Daily settlement and reconciliation of ATM, debit, and credit card transaction activity and ATM terminals. Identifies exceptions and out-of-balance conditions and takes corrective action.
• Responds to internal help desk requests and provides friendly member service and prompt issue resolution.
• Maintains monitoring of ATM service provider's help desk to ensure timely resolution of service issues.
• Responds to member reports of unauthorized ATM, debit, and credit card transactions by working with third-party service providers to process provisional credits promptly and resolve member claims.

Requirements

• One to three years of similar or related experience.
• A high school diploma or equivalent required, or an equivalent combination of education and experience.
• Experience with Microsoft Office, business applications, and learning the core system and related software is required.
• Proficiency with cognitive reasoning, taking ownership, working independently, and collaborating with a team is essential.
• Highly motivated, detail-oriented, organized, skilled with time management, and efficient with multitasking.

Skills

• Microsoft Office proficiency.
• Business applications knowledge.
• Core system and related software proficiency.
• Cognitive reasoning ability.
• Ownership and independent work capability.
• Collaborative team work.
• Time management and multitasking skills.