Card Services Lead

About the role

First Community is looking for a Card Services Lead for our Copperfield headquarters (NW Houston). This on-site position will supervise and direct card services personnel, ensuring accurate and timely processing of back office card service tasks, assisting members with card services questions, and handling approved applications, settlement files, disputes, and fraud cases.

Responsibilities

• Supervise and direct card services personnel
• Ensure accurate and timely processing of back office card service tasks
• Assist members with card services questions regarding their account
• Process approved applications, settlement files, disputes, and fraud cases
• Conduct meetings with team members as necessary
• Oversee duties related to lost/stolen cards
• Provide provisional credit for transaction disputes and fraud cases
• Submit bond claims per procedure
• Monitor and investigate fraudulent card reports
• Perform other duties as assigned

Requirements

• Associate’s degree or equivalent work experience
• Three to five years of banking, financial, or other card services experience

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Company-paid life insurance
• Generous paid time off
• Paid volunteer time
• 401(k) plan with an exceptional company match
• Health and Wellness Program
• Employee Activity Club

About First Community Credit Union

First Community Credit Union is a progressive financial institution with more than $3 billion in assets and over 190,000 members. We serve the Houston, Dallas/Fort Worth, San Antonio, and Austin markets across 14 branch locations and corporate offices. Founded more than 70 years ago, we remain committed to our core philosophy of People Helping People, combining innovative digital banking solutions with personalized service.