Car Wash Shift Supervisor 1

Essential Duties And Responsibilities

The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:

• Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly, and attentive manner. Responsible for greeting customers, answering questions, and explaining the wash options available. Ensures that customers are satisfied and that any inquiries, incidents, and issues are reported in a timely manner.
• Satisfactory completion of all Car wash Attendant job duties.
• Understands how to troubleshoot basic XPT and DRB issues. Follows “DRB Protocol.”
• Reads “Supervisor Level DRB” training course.
• Attends Preventative Maintenance Training and completes 5 Day Preventative Maintenance Reports.
• To report to work on time and follow the dress and appearance code.
• Minimum 6 months as CWA before advancement.

Duties And Job Breakdown Percentages

• 60% Customer Interaction
• 30% Site Upkeep (Cleaning/Maintaining)
• 5% Opening/Closing Procedures
• 5% Basic Troubleshooting

Required Knowledge, Skills, And Abilities

• A high school diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Able to anticipate customer needs.
• Able to work weekends.
• Able to demonstrate responsibility while Site Manager is off site.
• Enforces all safety policies.
• Understands the functions of all chemical room equipment.
• Able to assist Site Manager with tunnel and chemical room equipment repairs.
• Able to clean out solenoids.

Physical Demands

• Frequent standing and walking throughout the workday.
• Use of hands.
• Reach with hands and arms.
• Climb or balance.
• Stop, crouch, and kneel.
• Work in damp and humid conditions.
• Work in outdoor variable weather conditions.
• Lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

Experience

Customer service and some Car Wash experience preferred.

Working Environment

• The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others.
• This position works in a typical outdoor car wash environment.
• The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE).
• This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

Supervision Received

• The Level 1 Supervisor must be able to work with minimum direction and periodic supervision.

Benefits

• Competitive Pay plus commission
• Paid vacations
• Large stable employer
• Medical, Dental, and Vision Coverage
• 401K plan with competitive company match
• Free Employee Car Wash Membership
• Tuition Reimbursement
• Work with fun motivated people
• Fast career opportunities

Company Information

• The Company offers an excellent workplace to grow personally and professionally and includes many comprehensive benefits such as:

Equal Opportunity Employer

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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Equal Opportunity Employer

The Company is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.