Car Sales Associate - Mercedes Benz in Coconut Creek

About the role

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.

What You’ll Be Doing

• Interact with customers online, over the phone, and in person to guide their vehicle purchase
• Respond to leads in a timely fashion and answer customer questions
• Help customers select their perfect vehicle
• Negotiate terms to ensure payment options meet customer lifestyles, budgets, and expectations
• Close the sale
• Provide an exceptional customer experience both before and after purchase
• Drive loyalty by following up to ensure customer satisfaction
• Help transition customers to the Service department to support their ownership experience

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver's license and an acceptable, safe driving record

Skills & Qualities We Value

• Strong communication and interpersonal skills
• A desire to help people and exceed expectations
• Sales or customer service experience preferred

Benefits

• Competitive compensation and 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide, a website with offers from top providers and retailers