Car Host

Responsibilities

• Manage passenger seat assignments during train excursions.
• Make announcements to provide relevant information to passengers.
• Aid passengers with boarding, seating, and deboarding procedures.
• Maintain the safe operation of onboard systems for passenger safety.
• Serve as a tour guide by assisting passengers with eagle sightings and providing information about the area, railroad, and notable sights.
• Conduct housekeeping tasks, including window and door management, seat cleaning, bathroom checks, floor maintenance, window cleaning, and trash removal.
• Remove trash to maintain a clean and tidy appearance in the passenger car.
• Demonstrate experienced hospitality and effective customer service skills.
• Complete cross-training to serve as waitstaff during excursions when needed.
• Provide menus to Coach passengers to help streamline service in the Concessions car.
• Assist in reducing congestion in the Concessions car and provide support to passengers, particularly those with limited mobility.
• Perform additional responsibilities in Standard Dining based on operational needs.

Qualifications

• Excellent organizational, time-management, and multitasking abilities.
• Ability to lift up to 50 pounds.
• Ability to work in a fast-paced environment with space constraints.
• Ability to stand for extended periods.
• Possess an enthusiastic personality and a courteous, professional attitude.
• Detail-oriented with the ability to follow established protocols.
• Able to be flexible and adjust job duties as needed.
• Strong communication skills with the ability to handle conflict effectively.
• Possess the endurance necessary to deliver high-quality service.
• Good listener with the ability to make quick and informed decisions.
• Willingness to work a flexible schedule, including nights, weekends, holidays, and special events.