Capture & Proposal Manager -- Government Contracts
The Chicago Lighthouse · Chicago, IL · 5 days ago
On-siteManagementFull-time
KEY RESPONSIBILITIES
- Opportunity Identification & Capture
- Monitor and identify relevant opportunities across SAM.gov, state procurement portals, GSA schedule, SourceAmerica, and NIB
- Evaluate RFPs/RFIs for strategic fit, win probability, pricing viability, and operational alignment
- Build and manage a qualified pipeline of government opportunities for contact center services
- Lead capture planning, including win themes, competitive positioning, and partner strategy
- Proposal Development & Submission
- Own end-to-end proposal development for federal, state, and local RFPs
- Write, edit, and manage compliant, compelling proposals tailored to BPO/contact center services
- Cross-functional inputs (operations, IT/AWS Connect, HR/staffing, finance/pricing)
- Ensure all submissions meet compliance requirements, deadlines, and evaluation criteria
- Develop reusable content libraries (past performance, technical approaches, staffing models)
CORE COMPETENCIES
- Customer Focus
- Managing Vision & Purpose
- Developing Team Members
- Teamwork
- Integrity & Trust
- Safety
- Work Environment
SKILLS AND EXPERIENCE REQUIRED
- 3+ years of experience in government proposal writing and/or capture management
- Proven experience responding to federal and/or state RFPs (SAM.gov required)
- Experience with SourceAmerica and/or NIB strongly preferred
- Background in contact center, BPO, or customer experience services highly preferred
- Strong understanding of government procurement processes and compliance requirements
- Exceptional writing, editing, and project management skills
- Experience with AWS Connect/contact center technologies
- Knowledge of pricing strategies for BPO/contact center contracts
- Familiarity with accessibility and inclusive workforce models
- Ability to translate operational capabilities into compelling win themes