Capriotti's Sandwich Shop - Assistant Manager

Responsibilities

• Team Leadership: Recruit, hire, and retain top talent; coach, develop, and motivate team members; identify development needs.
• Scheduling & Operations: Prepare fair, cost-conscious schedules; maintain high service standards and uphold company culture.
• Food Quality & Compliance: Ensure proper preparation, portioning, and presentation of all menu items; oversee compliance with health, safety, and maintenance regulations.
• Financial & Sales Management: Handle cash management, deposits, cost of goods, labor, and other financials; promote a “salesmanship” culture; manage purchasing, inventory, and waste control.
• Marketing & Communication: Support local and brand-wide marketing initiatives; communicate effectively with team members, guests, vendors, and corporate; build trust across all shop relationships.
• Problem-Solving & Resilience: Analyze challenges; make sound decisions; stay calm and adaptable under pressure and shifting priorities.

Qualifications

• Service-oriented with a strong desire to help others.
• Time management skills; able to multitask while maintaining focus on guest experience and product quality.
• Tech skills: POS system experience; computer literacy (email, spreadsheets, documents).
• Food Handler Certification (or ability to obtain one).
• Physical Requirements: Work in temperatures from 0°F to 100°F; stand/move for extended periods; lift 50 lbs. up to 10 feet; balance and carry 25 lbs. up to 50 feet.