Capital Y Branch Manager

About the Role

The Capital Y Branch Manager provides overall leadership and operational oversight for the Capital YMCA branch, ensuring excellence in customer/member service, operational consistency, and efficient use of resources. This role supervises the customer service team, Kid’s Club, sport courts, and health & wellness equipment monitoring, while collaborating with Aquatics to develop the pool schedule. The Branch Manager partners with Program Directors to align branch operations with YMCA of Superior California standards and fosters community relationships to enhance member retention and engagement.

Responsibilities

• Branch Leadership & Oversight
  • Provide day-to-day leadership and management of branch operations.
  • Supervise and develop the customer service team to ensure high service delivery.
  • Collaborate with the Pool Manager on lifeguard scheduling and staffing for safe aquatic operations.
  • Oversee Kid’s Club operations, ensuring quality programming and staff engagement.
  • Coordinate scheduling of sport courts and maintain health & wellness equipment.
• Association-Wide Support
  • Support association-wide initiatives, including third-party billing, vendor coordination, and cross-functional responsibilities.
• Program & Staff Support
  • Partner with Program Directors and Leads to support program delivery.
  • Ensure consistency and quality across all member-facing operations.
  • Collaborate to ensure adequate supplies and resources are available.
  • Support branch hiring, onboarding, and training processes in alignment with YMCA standards.
• Customer Service & Community Engagement
  • Model excellent customer service and ensure consistent practices across the branch.
  • Respond to member and participant needs with professionalism and care.
  • Represent the YMCA in community and professional settings.
• Process & Standards Implementation
  • Implement association-wide Standard Operating Procedures (SOPs) at the branch level.
  • Ensure compliance with YMCA policies, safety standards, and operational guidelines.
  • Promote operational consistency while adapting to branch-specific needs.
• Team Development & Collaboration
  • Model and reinforce excellent customer service skills, both written and verbal.
  • Work with HR to ensure hiring and onboarding practices meet YMCA standards.
  • Set the standard for branch-level hiring of customer service teams, including Kids Club staff.
  • Partner with the Executive Director of Branches to ensure programmatic needs are met.
• YMCA Competencies (Team Leader)
  • Model and teach the Y’s values.
  • Ensure a high level of service with a commitment to improving lives.
  • Champion inclusion activities, strategies, and initiatives.
  • Build relationships to create small communities.
  • Provide frameworks for decision-making.
  • Develop plans and manage best practices through team engagement.
  • Create and manage budgets effectively.

Requirements

• Minimum of two (2) years’ experience in a supervisory or management role (preferably in customer service, operations, or recreational facility management).
• Demonstrated ability to lead teams and manage multiple operational priorities.
• Strong customer service, communication, and interpersonal skills.
• Ability to implement and uphold organizational standards and procedures.
• Knowledge of YMCA operations and programs preferred.
• Completion of YMCA program-specific and trainer certifications.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Physical Demands

Sufficient strength, agility, and mobility to perform essential functions of the position and to supervise program activities.

Benefits

• Competitive compensation.
• Comprehensive health benefits (Medical, Dental, Vision) for full-time employees—60% YMCA-covered medical benefits for full-time employees and their families.
• Retirement benefits—10% employer contribution after completion of eligibility requirements.
• Employee Assistance Program available to all employees, offering guidance on emotional, family, financial, and legal issues, as well as health and wellness support.
• CPR/First Aid Certification provided by YMCA.
• Use of YMCA of Superior California Fitness facilities, camps, and rental facilities.
• Paid time off benefits for part-time and full-time employees upon completion of eligibility requirements.
• Training and staff development opportunities.

Pay

USD $70,304.00 - USD $72,000.00 per year.