Capital Markets Operations Associate

About the role

It’s about taking care of people, our people. The Capital Markets Operations Associate supports critical Safekeeping functions for Capital Markets by ensuring that transactions are processed accurately, promptly, and in compliance with Frost standards and legal requirements. The role involves analyzing dealer trade allocations, preparing documentation, identifying and creating accounts, and continuously improving processes with integrity, caring, and excellence.

Responsibilities

• Maintain a high level of knowledge of Reconciliation, Disbursement, and Settlement Specialist responsibilities and provide backup or assistance as needed.
• Analyze information on dealer trade allocations related to underwriting of municipal bonds, prepare documentation of trade details, identify applicable accounts, and build new accounts as necessary to ensure the timely entry and reporting of trades.
• Monitor the daily settlement of trades through The Bank of New York and the Federal Reserve, proactively identifying and resolving potential trade failures and documenting trade instructions as necessary.
• Monitor exceptions in asset servicing processes, including automated reconciliations of bond principal and interest payments, and resolve discrepancies.
• Maintain an expert level of knowledge of Frost’s bond portfolio system; assist with documentation and testing of system issues and unusual transactions, and review and update system security information as necessary.
• Ensure the proper functioning of internal controls related to the Investment Portfolio, Safekeeping, and Sales and Trading operations.
• Always take action using Integrity, Caring, and Excellence to achieve all‑win outcomes.

Requirements

• 3+ years of experience in the financial services industry, preferably with a focus in operations; or equivalent education.
• Knowledge of Reconciliation, Disbursement, and/or Settlement responsibilities.
• Knowledge of the Securities Industry.
• Strong attention to detail.
• Customer service experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft computer applications, specifically Excel.

Preferred qualifications:

• Bachelor’s Degree.
• Knowledge of municipal bond underwriting and/or fixed income securities operations.
• Experience with DTCC products.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including an Employee Assistance Program.
• Referral bonus program and additional perks.

Since 1868, Frost has dedicated its expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and a leader in banking customer satisfaction.