Capgemini Invent - Global Business Services Senior Consultant

About the role

We are seeking a Senior Consultant to join our Enterprise Transformation team. This role operates in an AI-enabled consulting model, where AI is embedded into transformation design, governance, delivery cadence, and value realization.

Responsibilities

• Audit and assess current GBS and shared services maturity, operating effectiveness, and performance
• Design service catalogs, SLAs, and governance models to enable consistent, scalable service delivery
• Develop roadmaps for centralization, standardization, and automation aligned to business priorities
• Create KPI dashboards and performance management approaches to track service quality, cost, and value realization
• Facilitate workshops and contribute to executive-ready recommendations and business cases tied to savings and service improvements

Requirements

• Strong AI literacy, including core AI and generative AI concepts
• Experience working in AI-augmented ways of working to enhance research, analysis, and solution development
• Collaboration across strategy, technology, data, and design to enable AI-driven solutions
• Understanding of service management concepts (catalog, SLAs, KPIs, governance)
• Strong stakeholder management and communication skills
• Automation/process transformation exposure is a plus

Qualifications

• 5–8 years in GBS/shared services, operating model, or transformation work
• Strong analytical and structured problem-solving skills
• Experience in AI-enabled opportunities that improve business outcomes and delivery effectiveness

Skills

• Curiosity and continuous learning mindset around emerging AI capabilities
• Responsible AI principles such as ethics, privacy, security, and governance

Benefits

The base compensation range for this role in the posted location is: $112,600 - $212,700. Capgemini provides a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits include: Paid time off, Medical, dental, and vision coverage, Retirement savings plans, Life and disability insurance, Employee assistance programs, and other benefits as provided by local policy and eligibility.