Capacity Specialist I

About The Role

Support Corporate Profitability, Customer Growth, And Satisfaction By Collaborating With Capacity Development To Source Sustainable Carrier Capacity To Meet Or Exceed Customer Expectations
Demonstrates self-sufficiency in managing assigned workload and exercises discretion and uses independent judgment in order to achieve company growth goals
Begins to consistently drive decision-making and participates in problem solving activities that results in achieving team and company goals with little reliance on team members and manager.
Maximize individual, department, and company profitability by purchasing transportation at competitive market pricing, while maintaining service levels.
Collaborate with Capacity Development team to develop capacity, improve service, and pricing for customer opportunities, ensuring every customer always has the service and capacity needed to drive customer satisfaction and increase load count, revenue, and margin.
Begins to leverage and build operational relationships with carriers to ensure consistent capacity, pricing, and service to customers, keeping Carrier Relationship Management tools accurate and up to date.
Deliver excellent customer service by ensuring adherence to company, customer, and industry policies and best practices.
To maximize customer and carrier satisfaction, demonstrate proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen, escalating to OEM where necessary.
Collaborate with OEM, Business Development and Customer Experience to secure new opportunities and win new customers for Tucker.
Learn, adopt, and leverage new technologies to cover more loads, more quickly and drive productivity.

Qualifications And Education Requirements

• High school diploma or minimum 1+ years of equivalent industry training or experience
• Strong communication skills
• Strong organizational skills
• Demonstrates basic understanding of MS Office
• Preferred Skills: Bachelor’s Degree, Customer Service Experience, Certified Transportation Broker (CTB) certificate, 1+ years' experience in freight brokerage, 3PL, transportation, or supply chain industry, Enthusiasm to negotiate service and pricing in a live environment

Additional Notes

Position requires a demonstrated ability to resolve time-sensitive situations, multi-task, make recommendations to management, effectively communicate verbally and in writing, and navigate a high-paced working environment.
This position is part of a compensated departmental on-call rotation where some scheduled after hours and weekend support is required.

Compensation & Benefits

• The anticipated base salary range for this role is $42,000 – $63,000 per year.
• Comprehensive benefits package, including health, dental, and vision insurance; 401(k); PTO; paid holidays; company-paid life and disability insurance; EAP; educational assistance; and incentive plan.

Equal Opportunity Employment

Tucker Company is dedicated to promoting and supporting diversity within our workplace. We provide an environment that promotes respect, integrity, teamwork, achievement, and acceptance regardless of age, disability, education, gender, gender expression, gender identity, job level, marital status, military status, national origin, parental status, pregnancy, race, religion, sexual orientation, socioeconomic status, or other protected factors. Tucker Company is committed to equal employment opportunities and providing reasonable accommodations to applicants with physical and/or mental disabilities.