Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)

About the role

The Capacity Management Analyst II is responsible for implementing advanced scheduling capabilities, managing Epic Cadence, and providing decision support for system design and template management. This position requires a strong background in healthcare operations and a deep understanding of Epic systems.

Responsibilities

• Lead designated Capacity Management initiatives: plan and execute advanced template management requests, and provide decision support for specialties across Ambulatory.
• Maintain decision support for accuracy of scheduling by Access Center.
• Intimate knowledge of Epic Cadence and advanced scheduling methodology.
• Proficient knowledge of analytical frameworks, departmental operations, and key stakeholders.
• External point of contact for solving operational and client issues.
• Assist all stakeholders to address internal and external client needs or concerns.
• Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
• Provide analytical framework and consultative services to clients regarding desired outcomes and offer recommendations/solutions to Cadence-related scheduling concerns, including decision support system and / or template management.
• Supports centralized template design and management for provider schedules, ensuring continuous alignment of ambulatory scheduling templates to meet patient demand.
• Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
• Supports users on new Epic applications, modules, and functionality.
• Analyze multiple data streams to improve the delivery of coordinated scheduling.
• Identify areas of improvement to increase scheduler accuracy and efficiency.
• Audit and provides feedback on template build activities.
• Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards.
• Collaborate with interdepartmental teams and end-users to ensure proficiency.
• Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service.
• Continuous evaluation and improvement of existing processes to optimize performance.
• Successfully implement and execute end-user advanced template strategy, including assigned tasks and projects in timely manner.
• Analyze, track and trend performance data. Quickly identify the trends and escalate concerns to key stakeholders to resolve issues prior to causing a disruption in client service delivery.
• Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
• Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert (SME).
• Strong verbal and written communication skills.

Qualifications

• Education Requirements: Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience)
• Experience Requirements: 2-3 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems
• Epic proficiency (Cadence, Prelude, etc.)
• Microsoft Office proficiency (Outlook, Word, Excel, Visio preferred)