Cantonese QA Lead - Remote

Key Responsibilities

• Quality monitoring: Spot-check Traditional Chinese Hong Kong / Cantonese items, identify quality issues, provide ongoing feedback through DMs, and escalate recurring or critical issues.
• Trainer and QA communication: Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, and quality expectations.
• Question handling: Respond to trainer/QA questions clearly and promptly, especially around Cantonese-influenced wording, Hong Kong Traditional Chinese writing conventions, register, punctuation, translation fidelity, cultural context, localization terminology, English code-switching, and edge cases.
• Trainer/QA activation management: DM contributors who are inactive or not working, encourage activation, track follow-ups, and flag availability issues when needed.
• Documentation: Create and maintain Traditional Chinese Hong Kong / Cantonese project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, and onboarding materials.
• Onboarding and training: Schedule and run onboarding/training calls with trainers and QAs to explain project expectations, workflows, rubrics, quality standards, and Hong Kong-specific Traditional Chinese / Cantonese style requirements.
• Quality alignment: Ensure all trainers and QAs apply Traditional Chinese Hong Kong / Cantonese guidelines consistently and understand updates as projects evolve.
• Process improvement: Identify recurring quality gaps, propose workflow improvements, and help build scalable QA processes for Traditional Chinese Hong Kong / Cantonese projects.