Canton Assistant Computer Technician

About the role

This is a responsible and technical position necessary to provide technical assistance to computer users. This position is responsible for basic troubleshooting, installation and configuration of hardware and software. Works under the direction of the Network Technician, Computer Network Engineer, and/or management.

Responsibilities

• Troubleshoot and replace hardware or software.
• Install hardware or software and verify correct installation.
• Provide basic hardware or software training.
• Provide technical assistance to computer system users either in person or by telephone.
• Works in support of more senior technical personnel by performing all aspects of hardware and software configuration.
• Log all steps of problem resolution in technician work order system.
• Provide quality customer service by researching and solving problems with tools available.
• Prepare faulty equipment for shipment to vendors, including appropriate paperwork.
• Maintain printer cartridge inventory.
• Perform all tape backup functions.
• Ensure proper backup procedures are followed on LANs and WANs.
• Perform preventative maintenance as scheduled by Computer Network Engineer or Network Technician.
• Aids in the repair of desktop computers, printers, and other computer-related peripherals.
• Meet deadlines on tasks and assignments based on priorities and estimates provided by senior technical personnel.
• Maintain schedule and meet deadlines on multiple longer-term projects or assignments in the face of a heavy short-term workload.
• Communicate effectively through various contacts with the City of Canton's internal/external customers to ensure successful problem resolution.
• Exhibit effective writing communication skills through work order logs, correspondence and documented procedures.
• Keep abreast of professional developments in the field by reading and studying trade magazines, attending training seminars, etc.

Requirements

• Requires knowledge of computer equipment, printers, and other computer related peripherals.
• Requires working knowledge of Windows and other City supported software.
• Ability to install and execute PC software packages.
• Knowledge of basic concepts of networking.
• Basic knowledge of local networks and the devices used to connect/support them.
• Requires an understanding of backup/recovery procedures on LANs and WANs.
• Must be self-motivated and capable of utilizing current tools and practices to solve problems and recommend solutions.
• Ability to meet objectives and deadlines while handling an extremely heavy workload.
• Ability to regularly operate under deadlines, extreme workloads and stressful conditions.
• Ability to keep current with new technical developments in the information systems field.
• Requires excellent verbal, written, and interpersonal skills to provide technical assistance to computer users.
• Ability to present ideas effectively, orally and in writing, and prepare technical reports.
• Ability to establish and maintain effective working relationships with co-workers, other City departments, various agencies and the general public.
• Must possess a valid Ohio driver's license at all times.
• Must have the ability to read, write, use a computer keyboard, stand, walk, bend, and lift up to 50 pounds.

Qualifications

• Minimum of an Associate's Degree in Electronics, Computer Science or related business field.
• In lieu of a formal education, 2 years recent and relevant experience in Information Systems that provide the required knowledge, skills, abilities and experience.

Skills

• Knowledge of computer equipment, printers, and other computer related peripherals.
• Working knowledge of Windows and other City supported software.
• Ability to install and execute PC software packages.
• Basic knowledge of local networks and the devices used to connect/support them.
• Understanding of backup/recovery procedures on LANs and WANs.
• Self-motivation and capability to utilize current tools and practices to solve problems and recommend solutions.
• Ability to meet objectives and deadlines while handling an extremely heavy workload.
• Ability to regularly operate under deadlines, extreme workloads and stressful conditions.
• Ability to keep current with new technical developments in the information systems field.
• Excellent verbal, written, and interpersonal skills to provide technical assistance to computer users.
• Ability to present ideas effectively, orally and in writing, and prepare technical reports.
• Ability to establish and maintain effective working relationships with co-workers, other City departments, various agencies and the general public.
• Valid Ohio driver's license.
• Ability to read, write, use a computer keyboard, stand, walk, bend, and lift up to 50 pounds.

Benefits

The City of Canton offers a full array of benefits including comprehensive health insurance, paid vacations, paid holidays, a retirement plan, and sick time. Full-time employees may also be eligible for Public Service Loan Forgiveness.

Pay

Salary: $21.61-$26.92/hour (+$10-$20/hour in benefits)

Schedule

Employment at the City of Canton comes with a full array of benefits. The exact schedule is not specified in the job posting.