Canopy Chicago Central Loop - Front Desk Agent

Key Skills/Responsibilities

• Guest Service Superstar: Bringing warmth and top-tier service to make guests feel at home.
• Communication Champ: Clear, confident, and smile-driven communication skills.
• Quick-Thinking Problem Solver: Turning challenges into happy endings with quick thinking and smart action.
• Multitasking Marvel: Organizing and managing reservations, check-ins, check-outs, and financial details efficiently.

Education & Experience

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• After an initial waiting period, eligible for a competitive benefits package including:
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

The property was formerly the headquarters of the Chicago and Northwestern Railroad and is now a dual-branded hotel with a 135-room Hilton Garden Inn and a 215-room Canopy by Hilton. It is located in the heart of downtown Chicago across the street from Willis Tower. The property is a National Historic Landmark dating back to 1904 and features a renovation project that includes:

• New 16th floor space with an independent restaurant/lounge
• Renovating six elevators
• Addition of a seventh elevator