Cannabis Shift Lead
C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences. The Shift Lead position is based at 88 Brunerstown Rd, Shelbyville, KY 40065.
About the role
The Shift Lead is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products that best meet their needs and preferences. This is a full-time position at a brand‑new location opening later this fall.
Responsibilities
- Greet customers upon entry and perform initial check-in verification of required identification (ID).
- Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
- Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed.
- Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed.
- Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests.
- Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront.
- Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
- Handle customer complaints in a professional manner, partnering with management as needed.