Cannabis Product Associate (Part-Time), MA

Ethos Cannabis currently operates cultivation, processing, and dispensing facilities in Pennsylvania, Massachusetts, and Ohio, with expansion underway. The company is committed to a consumer-centric vision that enhances well-being through cannabis, supported by a partnership with Jefferson Health—a leading academic medical center focused on real-world data, patient outcomes, and educational initiatives.

About the role

The Product Associate supports dispensary operations by assisting patients with product selection, order fulfillment, transactions, and customer service. This role requires strong communication skills to engage with a diverse patient base and uphold the company’s ethical, team-oriented culture. While cannabis retail experience is a plus, it is not required.

Responsibilities

• Adhere to company mission, core values, and ethical standards while maintaining professionalism.
• Greet patients warmly and provide exceptional customer service throughout their visit.
• Deliver a seamless experience from entry to exit, ensuring each patient receives full attention.
• Maintain and enforce company customer service standards; address inquiries and complaints.
• Guide patients on the sales floor, recommending products based on their needs and available inventory.
• Assist patients in selecting products tailored to their ailments.
• Fulfill orders with 100% accuracy and efficiency.
• Operate cash register, POS system, and cash drawer following company procedures.
• Verify patient eligibility and allotment using the state system.
• Follow proper cash handling and product handling procedures, including safety and compliance policies.
• Maintain cleanliness and organization of the dispensary, including stocking, sanitizing, and opening/closing duties.
• Collaborate with the team to meet sales, patient satisfaction, and compliance goals.
• Manage inbound phone inquiries and route calls as needed.
• Comply with all medical cannabis laws and regulations.
• Participate in staff meetings, ongoing education, and professional development.
• Stay updated on industry trends through publications and training.
• Perform additional duties as assigned by management.

Requirements

• Minimum of a high school diploma; college degree preferred.
• 2+ years of customer service experience, preferably in retail.
• Cannabis industry experience is a plus but not required.
• Local applicants preferred.
• Strong customer service skills, phone etiquette, and cash handling experience with speed and accuracy.
• Ability to interact effectively with customers, address questions, and resolve issues.
• Excellent organizational and interpersonal skills; ability to influence and engage at all levels.
• Detail-oriented with a focus on process optimization.
• Ability to work in a fast-paced, high-stress environment with flexibility and adaptability.
• Physical ability to sit, stand, squat, kneel, bend, walk, and use a computer for extended periods.
• Must handle constructive criticism and guidance professionally.
• Valid driver’s license, reliable transportation, and proper employment documentation.
• Availability to work 7 days per week, including holidays, with a flexible schedule.

Skills

• Knowledge of marijuana strains, formulations, extracts, and related products.
• Exceptional customer service and attention to detail.
• Strong math skills and proficiency in retail POS software.
• Ability to multitask in a dynamic, challenging environment.
• High integrity, strong work ethic, and adaptability in a diverse, multicultural setting.

Other Requirements

• Must pass state-specific background checks (MA: 21+, OH: 21+, PA: 18+).
• Valid driver’s license or state ID; authorized to work in the U.S.
• Extended periods of sitting, walking, bending, and reaching may be required.

Pay

This non-exempt position is eligible for overtime pay, with an hourly range of $18.00–$20.00.