Cannabis Advisor

About the role

Provide exceptional individualized customer service, educational consulting, and in some cases patient record management in a cannabis retail setting.

Responsibilities

• Greet customers and patients with a positive attitude.
• Act as an advocate of cannabis customer care and help customers navigate cannabis products.
• Educate customers on how cannabis can be used as a wellness product (without providing medical advice).
• Build rapport with regular customers to promote repeat business.
• Work collaboratively in a fast-paced, dynamic retail environment.
• Provide information on types, methods, and efficacy of various cannabis products.
• Participate in ongoing cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation and store front.
• Ensure accuracy of online orders before customer pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure state-monitored inventory systems (e.g., METRC, BioTrack) accurately update product availability.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Must pass a criminal background check and obtain appropriate state badging (as directed by state ordinances).
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Ability to use office equipment (computers, printers) and software (e.g., Word, Excel, email).
• Understand and apply Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

• Frequently required to remain in a stationary position, move, and position oneself.
• Must occasionally move packages weighing up to 20 lb.
• Able to stand up to 90% of the time.
• Requires hearing in the normal audio range with or without correction.
• Requires close observation and the ability to adjust focus.

Working Environment

Work is performed in a retail environment with a moderate noise level.