Candidate Experience Specialist
Job Description
At NBCUniversal, we believe the candidate experience is a reflection of our culture—innovative, collaborative, and inclusive. As a Candidate Experience Specialist, you’ll be the face of NBCU for prospective talent, ensuring every interaction is seamless, professional, and memorable. In this role, you’ll serve as both a trusted advisor and a hands-on executor—providing consultative guidance to recruiters and hiring teams while confidently taking action within established processes to deliver an exceptional interview and candidate experience. This role is all about creating a world-class experience that mirrors the energy and creativity of our brand.
What You’ll Do
- Deliver Exceptional Candidate Experiences:
- Serve as the primary strategic partner for hiring teams; you’ll have ownership over the end-to-end candidate interview journey and be the primary point of contact for candidates.
- You’ll independently shape communication approaches, set clear expectations, and ensure every interaction reflects NBCU’s commitment to transparency, professionalism, and brand alignment.
- Interview Logistics:
- Architect interview processes across time zones and platforms, determining the ideal structure, sequencing, and format (panel, 1:1, virtual, onsite).
- Provide informed recommendations to guide hiring teams and secure alignment on the optimal plan before execution.
- Secure and prepare onsite spaces that ensure a welcome environment.
- Manage Travel & Onsite Details:
- Oversee and direct the full candidate travel and onsite experience, designing itineraries that anticipate potential challenges and proactively solving issues before they arise.
- Manage all onsite elements from technology readiness to hospitality, to deliver a polished, stress-free experience end-to-end.
- Partner Across Teams:
- Serve as a trusted advisor to recruiters, hiring managers, and interviewers, offering perspective on best practices, accessibility considerations, and candidate engagement strategies.
- Lead alignment across stakeholders and intervene to resolve conflicts with a solutions-first mindset.
- Champion Process Excellence:
- Uphold confidentiality and compliance standards.
- Communicate and maintain clear process guidelines and escalation paths that enable candidate care issues to be resolved confidently and consistently.
Qualifications
- Experience: 3+ years in talent acquisition, guest relations, or similar role within Human Resources or Hospitality.
- Ability to make autonomous, well-informed decisions based on established processes and protocols
- Strong situational awareness and intuitive problem-solving skills
- Strong organizational and time-management abilities.
- Excellent communication skills—both written and verbal.
- Proficiency in scheduling tools, Microsoft Office Suite; ATS experience preferred.
- Detail-oriented, proactive, and thrives in a fast-paced environment.
Additional Requirements
- Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week.
- The Company reserves the right to change in-office requirements at any time.
- This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
Salary Range
$65,000 - $75,000
Additional Information
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.