Candidate Experience Lead

Responsibilities

Establish and hold the team accountable to scheduling SLAs — turnaround times, ticket pickups, interview confirmations — while building the environment where those standards are sustainable, not just enforced.

Spotting the process gaps before they become escalations, using data to back your decisions, and asking regularly whether manual work can be simplified, automated, or eliminated.

When you identify an opportunity, you don't just flag it — you drive it through to implementation.

Coach and develop individual contributors: onboarding new team members, identifying skill gaps, providing specific and actionable feedback on a regular basis.

Part of that coaching is helping the team build comfort with new tools and ways of working — you model curiosity about process improvement and bring the team along with you, rather than leaving them to catch up.

Proactively seek feedback, identify where the scheduling or communication process is letting candidates down, and drive the changes needed to fix it.

Build and nurture partnerships with Talent Acquisition leaders and Hiring teams on behalf of the recruiting coordination team.

Requirements

Experience 4–6 years of experience in recruitment coordination or talent acquisition operations, with some experience leading or mentoring others

Strong working knowledge of scheduling systems and coordination tooling, with genuine attention to data integrity

Experience identifying and implementing process improvements or automation — you've made work measurably better, not just tidier on paper

Comfortable using metrics to identify problems and evaluate solutions — you don't need a dashboard built for you to ask the right questions

A track record of giving feedback that lands well: specific, constructive, and delivered with care

Able to balance competing priorities without dropping the ball on fundamentals

A collaborative instinct — you build trust with recruiters, hiring managers, and candidates alike, and you're known for following through

Qualifications

Strong interpersonal skills and ability to communicate effectively with a wide range of stakeholders

Ability to work independently and as part of a team

Strong organizational and project management skills

Attention to detail and ability to handle multiple tasks simultaneously

Skills

Strong understanding of scheduling systems and coordination tooling

Experience with process improvement and automation

Excellent communication and collaboration skills

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• 12 observed holidays
• Salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave
• Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership