Cancer Insurance Specialist, Full Time - Days

About the role

This position is a 3 year grant-funded Cancer Insurance Specialist role within the Finance department of UChicago Medicine. The role is primarily remote but requires occasional on-site visits.

Responsibilities

• Works with patient and families, collaborating with clinical and administrative teams from initial referral to active treatment and follow-up visits.
• Routinely interacts with insurance companies to ensure proper payments for cancer-related services and acts as an advocate for patients in billing disputes.
• Advises patients on anticipated costs and works with health insurance providers to determine coverage, benefit limits, and financial responsibility.
• Uses the electronic health record to access and document information supporting authorization, facilitating a systematic approach to information sharing.
• Maintains and develops clear lines of communication with insurance representatives from various companies, providing pre-certification/authorization guidelines unique to their company.
• Manages work across departments, works independently, and participates in administrative decisions.
• Communicates effectively with patients, physicians, insurance companies, and other hospital staff.
• Manages multiple tasks and prioritizes work under pressure and in stressful situations.
• Displays compassion and maintains confidentiality of patient information.

Requirements

• Bachelor’s degree or equivalent, and/or two (2) years’ experience in medical insurance verification or healthcare finance.
• Minimum of five (5) years related healthcare registration, billing, and/or reimbursement experience.
• Advanced insurance authorization and registration techniques.
• Website Insurance Training (Navinet, WebMD, Passport), EPIC training & testing (Prelude/Cadence).
• Windows-based PC experience.
• Resource scheduling experience preferred (e.g., ancillary testing).
• Previous experience in complex clinical settings requiring coordination of multiple services.
• Experience in medical terminology, particularly oncology.

Qualifications

• Strong communication skills, attention to detail, problem-solving ability, and high degree of organization.
• Ability to schedule and register patients rapidly and accurately.
• Self-motivated, able to work independently with minimal supervision.
• Highly organized and dependable, able to work under pressure and in stressful situations.
• Ability to quickly learn new procedures.
• Displays compassion and maintains confidentiality of patient information.

Skills

• Ability to schedule and register patients rapidly and accurately.
• Interacts professionally with patients, physicians, insurance companies, and other hospital staff.
• Communicates courteously and effectively with physicians, payors, and staff.
• Manages multiple tasks and prioritizes work under pressure and in stressful situations.
• Displays compassion and maintains confidentiality of patient information.

Benefits

The benefits package includes comprehensive health, dental, and vision plans, retirement savings options, and paid time off. For more details, please visit UChicago Medicine's Benefits page.

Pay

The pay range for this position is [insert actual pay range here], reflecting the anticipated wage or salary reasonably expected to be offered for the position. The pay offered at the time of hire will vary based on candidate qualifications and experience, and organizational considerations such as internal equity.

Schedule

The position is full-time (1.0 FTE) and works Monday through Friday from 8:00 AM to 5:00 PM (flexible start time).