Cancellation Administrative Specialist

Job Summary

As a Cancellation Processor, you will join a dedicated, high-performing team responsible for the integrity and efficiency of our contract lifecycle. In this role, you will manage the end-to-end processing of contract cancellations and account adjustments. This position requires a sharp eye for financial data, exceptional communication skills to navigate dealership and agency networks, and a solutions-oriented approach to resolving client inquiries. This is a full time, hourly, in-office position based in Richardson, Texas.

Minimum Qualifications

• Education: High School Diploma or GED required OR Associate’s degree in business administration, or a related field
• Experience: 1+ years of experience in contract administration, loan processing, automotive finance (F&I), or high-volume customer accounts
• Licensure, Certification, and/or Registration: Not specified

Primary Job Functions

• Manage high-volume inbound inquiries and cancellation requests efficiently, ensuring professional, accurate, and empathetic client resolution.
• Review incoming cancellation requests for accuracy; proactively engage clients via email and phone to expeditiously retrieve missing or corrected documentation.
• Build and maintain cooperative, productive relationships with automotive dealerships, third-party entities, and external agencies to accelerate request fulfillment.
• Maintain meticulous database records, tracking contact lists and account updates in real time to ensure seamless team communication.
• Partner with the broader administrative team to assist with data entry deadlines, email queue triage, physical mail handling, and contract transfer processing as needed.

Skills & Competencies Required

• Comfortable working with numbers, multi-step math concepts (fractions, decimals, percentages), and processing complex financial adjustments.
• Intermediate to advanced proficiency in MS Office (specifically Excel and Word), with the ability to quickly adapt to proprietary database software.
• Strong analytical and problem-solving skills; ability to use logic to resolve documentation discrepancies independently.
• A high degree of attention to detail with a proven ability to prioritize tasks and seamlessly pivot between different workflows in a fast-paced environment.