(CAN) Front End Team Lead

Position Summary

Assists in the leadership of the Front End and department processes, responds to problems and inquiries, and develops associates through teaching and training. Ensures a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegates, assists and follows up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Reviews completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities.
• Develops associates through teaching and training and provides feedback as needed.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Completes GTA/Workday tasks and supports Management.
• PARTNER WITH COACH/PEOPLE LEAD TO FACILITATE PERFORMANCE MANAGEMENT AND GROWTH CONVERSATIONS FOR ASSOCIATES.
• SUPPORTS RECRUITING AND HIRING NEW ASSOCIATES.

Minimum Qualifications

The minimum rate of pay for this position starts from $20.85.

Preferred Qualifications

If none are listed, there are no preferred qualifications.

Important Note

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools.