(CAN) Fashion Team Lead

Position Summary

Assists in the leadership of the Fashion areas and department processes, responds to problems and inquiries and develops associates through teaching and training. Ensures a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Coach and the Store Management Team.
• Delegates, assists and follows up on completion of daily Customer Availability process tasks.
• Affirms the overall presentation of Fashion Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift, and provides the team with updates, set goals, and track productivity.
• Reviews completed schedules with People Lead.
• Assigns Associates to support coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities.
• Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Completes GTA/Workday tasks and supports Management.
• PARTNER WITH COACH/PEOPLE LEAD TO FACILITATE PERFORMANCE MANAGEMENT AND GROWTH CONVERSATIONS FOR ASSOCIATES.
• SUPPORTS RECRUITING AND HIRING OF NEW ASSOCIATES.

Minimum Qualifications

The minimum rate of pay for this position starts from $20.85.

Preferred Qualifications

If none are listed, there are no preferred qualifications.

Important Note

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools.