Campus Store Team Member - Part Time (203)

About the role

The Campus Store Team Member is an important part of our vibrant hub of college life and learning. Through exceptional customer service and operational excellence, our team members create welcoming retail experiences that engage students, support faculty, and build alumni loyalty.

Responsibilities

• Deliver an exceptional customer experience by greeting customers, answering questions, and providing friendly, knowledgeable service.
• Absorb and provide accurate information about course materials, school supplies, apparel, gifts, convenience items, and other merchandise to best meet customer needs.
• Operate the point-of-sale system to accurately process transactions, including cash, credit, and financial aid purchases.
• Maintain a clean, organized, and well-stocked sales floor through merchandising, replenishment, recovery, and housekeeping.
• Support daily store operations by assisting with inventory, receiving merchandise, order fulfillment, and other operational tasks to keep the store customer-ready.
• Develop product knowledge by staying informed about merchandise, promotions, store services, and course materials to confidently assist customers.
• Work collaboratively with teammates to accomplish daily priorities while adapting to changing business needs in a fast-paced retail environment.
• Contribute to a clean, safe, and organized store environment that reflects the Barnes & Noble College brand and delivers an exceptional customer experience.

Requirements

• Must be at least 18 years of age.
• Previous retail or customer service experience preferred.
• Passion for delivering exceptional customer service and creating a positive shopping experience.
• Strong communication and interpersonal skills with the ability to build positive relationships with customers and teammates.
• Basic math, keyboarding, and data entry skills.
• Ability to multitask, prioritize responsibilities, and adapt to changing business needs in a fast-paced retail environment.
• Dependable, self-motivated, and able to work both independently and as part of a collaborative team.
• Ability to work a flexible schedule year-round, including evenings, weekends, holidays, and peak business periods, based on business needs.

Qualifications

• Frequent movement throughout the store to access merchandise, assist customers, and support daily operations.
• Routine tasks may involve hanging and/or folding merchandise, stocking shelves, unpacking merchandise received, pulling and packing web orders for customers, pulling and packing merchandise to be returned to vendors, transporting merchandise within the store, assisting with the delivery of course materials to students within the store, completing data entry, or a variety of other physical tasks.
• Ability to remain in a stationary position for periods of time.
• Frequent lifting, carrying, pushing, and pulling of merchandise.
• Occasional reaching, bending, stooping, kneeling, crouching, and climbing ladders.
• May be required to perform routine housekeeping duties, including dusting, mopping, vacuuming, window cleaning, and trash removal.