Campus Retail Team Lead - Penn State Fayette

Responsibilities

• Drive results/sales by executing store plans and daily operations for both traditional and rush periods.
• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Ship/receive responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adhere to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Execute in-store course materials activities in collaboration with course materials leadership.

Talent Management

• Supervise the work activities of team members (FT/PT and temporary/seasonal).
• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service

• Partner to create and maintain an engaging customer service culture, focusing on solutions-based selling and an exceptional customer experience.
• Greet customers and answer phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships

• Communicate and partner with the campus.
• Facilitate campus events.

Requirements

• Achieved Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Demonstrated ability to build relationships, influence a team, and conduct customer outreach.
• General computer skills.
• Minimal travel (less than 10%).

Benefits

• Medical, Dental, & Vision
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.