Campus Director

About the role

The Bowery Mission is a Christian, faith-based organization committed since the 1870s to serving people experiencing homelessness, hunger, and poverty. The Bowery Mission meets essential needs and creates transformative community with men, women, children, and families in New York so that we can together overcome homelessness and poverty and flourish. Our Bowery Campus has served as a beacon of compassionate care and life transformation in New York City.

The Bowery Mission is seeking an experienced, mission-driven Campus Director to lead our Bowery Campus and help create a safe, welcoming, Christ-centered community where individuals can grow in relationship with God and others. As a key member of Program leadership, the Campus Director provides strategic and day-to-day leadership for campus operations, staff, safety, hospitality, and program services. This leader works across departments to ensure cohesive services, strong teamwork, excellent care, and effective stewardship of people and resources. The Campus Director will lead and develop staff, strengthen campus culture, oversee program operations and outcomes, manage community partnerships and assigned resources, and help ensure the Bowery Campus consistently reflects The Bowery Mission’s values and Principles of Care.

Responsibilities

• Lead and develop the campus team.
• Create and sustain a unified, collaborative ministry culture rooted in The Bowery Mission’s values.
• Lead campus communication and meetings, coach and develop team members, strengthen supervision and training, support hiring and talent development, and ensure effective staffing and coverage.
• Oversee safe and effective campus operations.
• Partner with Facilities, Volunteer Services, Logistics, program teams, and other departments to maintain a safe, caring, trauma-informed environment.
• Oversee campus safety practices, security and fire-safety procedures, emergency response, building needs, space utilization, and Gift-in-Kind operations.
• Create an exceptional culture of hospitality.
• Ensure guests, clients, alumni, volunteers, donors, community partners, vendors, and other visitors are warmly welcomed and appropriately oriented to the campus.
• Continually improve customer service and help create welcoming, organized, trauma-informed spaces.
• Lead campus tours and help host major events, including Thanksgiving and other partner, volunteer, and organizational gatherings.
• Lead program management and outcomes.
• In partnership with senior program leadership, oversee services for guests, clients, and alumni, including chapel, community meals, clothing and shower services, social work support, residential programming, and Alumni Transitional Housing.
• Ensure programs reflect best practices, Christian principles, and a seamless continuum of care.
• Build strong community partnerships.
• Develop relationships with neighbors, businesses, community-based organizations, the local precinct, fire station, and other partners.
• Represent The Bowery Mission in the community and help connect individuals and programs with external resources.
• Steward resources and drive accountability.
• Support management of the assigned budget, monitor expenditures, contribute to annual budget planning, and ensure accurate program records, reporting, documentation, data integrity, confidentiality, and incident reporting.