Campground Associate
About the role
We are a premier family-friendly campground nestled in 25 wooded acres located in the heart of Ohio's natural scenic beauty. We offer a range of amenities and activities for campers of all ages. We have been providing families with a fun-filled outdoor experience for over 45 years. Our mission is to provide a safe and enjoyable camping experience for families to make lasting memories. We believe that the great outdoors provides an opportunity for families to unplug from the hustle and bustle of everyday life and reconnect with each other and nature. A Seasonal Camp Ground Associate serves as the liaison between park users and park staff, using effective communication to drive sales, reservations, customer service and cash handling, assisting with public relations, activities and special events, performing light maintenance work and campground clean‑up. This is a part‑time position for the winter camping season.
Responsibilities
- Provide excellent customer service
- Comply with campground policies and procedures
- Deliver firewood & ice
- General grounds keeping & keep restrooms clean
- General campground security and oversight
- Assist with administrative projects and general office support
- Maintain accurate reservation and guest records
- Assist with winter property upkeep, including monitoring common areas for snow and ice conditions
- Monitor and assist with the needs of guests staying onsite during the winter season
- Communicate guest concerns, maintenance needs, or property issues to management
- Assist management with special projects and preparation for the upcoming season
- Minor maintenance work
- Answering phones and taking reservations
- Processing online reservations
- Checking and answering the Resort email and voicemail
- Checking in guests upon arrival and checking out guests
- Helping stock the campground store and process store transactions
- Providing local information and campground area information
- Cleaning all bathhouses
- Cleaning up garbage and debris around the property
- Must be available on nights and weekends
- Other duties as assigned
Qualifications
- Previous experience at a campground a plus.
- Willingness to work respectfully with people of diverse backgrounds
- Human relations skills. Must be a "people-person" who thrives on public contact.
- Ability to physically get out and make rounds through the camping area
- Ability to adapt to changing work conditions
- Must possess basic carpentry and maintenance skills
- Basic computer skills and proficiency in Microsoft Word & Excel
- A good knowledge of the park and surrounding area
- Flexible and rotating schedule to include afternoons