Campaign Launch Specialist

What You’ll Do

• Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.
• Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
• Attend customer-scheduled meetings to provide live edit support and address outstanding questions.
• Troubleshoot domain access and other technical or launch-related issues, working with internal teams to remove blockers.
• Manage inbound customer requests related to updates and changes to the initial website build.
• Guide clients through the final steps required to activate their campaigns and confirm launch readiness.
• Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.

What Success Looks Like

• Clients experience a smooth and timely onboarding process, with campaigns launching on or ahead of expected timelines.
• Inbound customer calls are handled professionally, efficiently, and with a strong focus on customer experience.
• Launch issues and blockers are identified early and resolved quickly through effective coordination with internal teams.
• Clear, consistent communication is maintained with customers, Sales, and Campaign Creation Specialists.
• Multiple accounts are managed effectively without sacrificing quality, accuracy, or responsiveness.
• Campaigns move to activation with minimal rework and strong client confidence.

Performance Measurement

• Performance is measured at the pod level, in partnership with Campaign Creation team members.
• Key performance indicators include Answer Call Rate (ACR) and the reduction of stalled launches within the pod.

What You’ll Bring

• Bachelor’s Degree (required)
• Previous customer success or sales experience (preferred)
• Strong communication skills with excellent follow-up and attention to detail
• Able to prioritize and manage multiple clients simultaneously
• A proactive, enthusiastic approach that creates excitement for new clients
• Bilingual in English and Spanish (preferred, not required)

What’s In It for You

• Competitive base salary
• 3 weeks PTO + 9 paid holidays (including 2 personal days)
• Volunteer Time Off—give back to your community
• Health, Dental, Vision, and Pet Insurance
• 401(k) with company match + Employee Stock Purchase Plan
• Company-provided laptop
• Comprehensive training program to help you master your craft
• Clear paths for advancement—grow your career right here