Call Center Underwriter CL - Workers Comp

About the Role

FOCUS provides cloud-based, core administration solutions and services for P&C insurance companies and MGAs. We are seeking a team member to develop, support and maintain relationships with Insureds and Agents to provide concierge service. This role involves answering and responding to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier.

Responsibilities

• Receive incoming phone calls and tasks regarding a policy document request, billing inquiry or renewal review
• Locate new or renewal policies in the system, review for accuracy and set up for delivery to the policyholder
• Communicate with insureds, agents and underwriters to ensure policy renewals are bound, provide task and billing updates, cancellation review, policy status when necessary
• Set up accounts in system and process FNOS (First Notice Of Service) and FNOS Renewal tasks
• Process insured request cancellations and White Glove pre-cancellation communication
• Take ownership
• Maintain adequate suspense on outstanding items and follow up in a timely manner until its conclusion
• Other duties may be assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Associate or bachelor's degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal & Commercial Lines including homeowners and other lines; or equivalent combination of education and experience
• 3-5 years' experience servicing or selling Property & Casualty Insurance Commercial policies
• Previous call center experience a plus

Language Ability

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, and clients
• Bilingual (English and Spanish) language skills preferred

Computer Technical Skills

• Email: Open your Outlook/Gmail, start an email, attach a document to the email
• Browser: Open an internet browser, save a page as your favorite, open another browser, minimize the browser
• Communication: Open Teams, share your screen, minimize Teams

Work Environment

The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Ability to work a rotating shift, with hours extending to 8:00pm ET
• While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear over the telephone; sit for extended periods of time; use hands to handle, or feel and reach with hands and arms
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Benefits

• Medical, Dental, Vision, Life, Pet
• Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program
• Commuter Benefits
• Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, New York or Washington.