Call Center Team Member
Job Summary
The Call Center Team Member is the first point of patient contact to the Cayuga Health System. This is a non-clinical position requiring excellent customer service skills and exceptional phone etiquette. Onsite training for 2 weeks will take place in Ithaca, NY.
Job Responsibilities
- Maintain professionalism while answering calls and answering questions from the community regarding primary care needs and COVID testing.
- Comfort talking with patients on the phone and navigating registration website/EMR simultaneously.
- Ability to provide patient results and messages from providers, proper transfer to clinical team as necessary.
- Ability properly escalate calls to management team as necessary.
- Outbound calling to patients/offices to provide continuity of care.
- Ability to think critically.
- Ability to type quickly and accurately.
- Ability to navigate multiple screens and computer systems.
- Other tasks and duties as assigned.
Requirements
- Education - High School Diploma or GED.
- Experience - Comfortable multi-tasking. Medent or Epic Experience preferred. Customer service experience preferred. Call center experience preferred.
- Licensure - none required.
- Physical Requirements - must be able to remain in a stationary position 50% or more of the time. Must be able to exchange accurate information. May occasionally need to move light objects up to 20 pounds.
Cayuga Health System Commitment to Diversity, Equity & Inclusion
Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.
Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.