Call Center Team Lead of Intake (Denver, CO)

About the role

This position is leading a team of Intake Specialists out of our Denver, CO office. Hours are 9AM to 6PM, with weekends off.

Responsibilities

• Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure team members meet performance goals, follow standard policies and procedures, and remain within compliance guidelines
• Manage relationships with external partners/organizations
• Identify system or workflow areas of opportunity and manage process improvement
• Disseminate information and train from senior management and other departments to their direct reports

Requirements

• Experience managing/supervising a group or team of employees
• Exceptional experience leading, mentoring, and developing employees
• Demonstrate proficiency in FreedomCare's Intake process and systems

Qualifications

• Self-motivated with a drive to exceed open case targets and metrics
• Strong analytical, organizational, and time management skills
• Excellent communication, critical thinking, and organizational skills
• Ability to motivate team to meet and/or exceed case management targets or metrics
• Bilingual Spanish is strongly preferred

Skills

• Effective communication and interpersonal skills
• Problem-solving and decision-making abilities
• Leadership and motivational skills
• Time management and organizational skills

Benefits

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. We are an Equal Opportunity Employer and celebrate diversity in our workplace.

Pay

The base pay range for this role is between $24.00 and $28.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors including skill set, years of relevant experience, education, location, and licensure/certifications.

Schedule

Hours are 9AM to 6PM, with weekends off.