Call Center Team Lead
Position Details
Rutgers, the State University of New Jersey, is seeking a Call Center Team Lead for the Bloustein Center for Survey Research.
About the Role
Provides support on current data collection projects for the Centers for Disease Control and Prevention's Pregnancy Risk Assessment Monitoring Study. Supervises team of part-time interviewers. Conducts phone interviews with mothers of newborn babies (interviews are in English and/or Spanish). Tracks mail returns and enters data into databases. Assists with data entry and preparation of mailings. Monitors response rates. Performs other related duties as assigned.
Responsibilities
- Supports data collection projects for CDC's Pregnancy Risk Assessment Monitoring Study.
- Supervises a team of part-time interviewers.
- Conducts phone interviews with mothers of newborn babies (in English and/or Spanish).
- Tracks mail returns and enters data into databases.
- Aids in data entry and preparation of mailings.
- Maintains response rates.
- Performs other related duties as assigned.
Qualifications
- Minimum Education and Experience: Bachelor's degree in a related field, or an equivalent combination of education and/or experience.
- Up to two years relevant experience in an administrative function.
- Good communication and interpersonal skills.
- Computer literacy.
- Preferred Qualifications: Spanish speakers; experience working in a call center; experience supervising part-time employees.
Required Knowledge, Skills, And Abilities
- Excellent attention to detail.
- Good interpersonal and communication skills, especially on the phone.
Equipment Utilized
Not specified.
Physical Demands and Work Environment
Regular schedule will be 4-9 pm or 5-9 pm with a minimum of one Saturday shift per month. Multiple vacancies available.
Position Status
Part Time
Hours Per Week
19.5
Daily Work Shift
Night Shift
Work Arrangement
Evening
FLSA
Nonexempt
Pay
$20.00 - $23.00 per hour
Schedule
Night Shift
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