Call Center Team Lead
About the role
We are seeking a Call Center Team Lead to work on-site at our Corporate Headquarters in NW Houston. The Team Lead will supervise call center staff and assist members with their financial needs. Responsibilities include overseeing workflow and performance through training, coaching, and evaluations, handling complex or escalated calls, and collaborating with Call Center management to meet or exceed department goals.
Responsibilities
- Supervise call center staff and workflow
- Provide training, coaching, and performance evaluations
- Assist with complex or escalated member calls
- Work with management to meet department goals
Requirements
- Minimum of three years of call center or related experience
- Supervisory experience is strongly preferred
- High school graduate or GED equivalent (or equivalent work experience)
- Rotating Saturdays are required
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Company-paid life insurance
- Generous paid time off
- Paid volunteer time
- 401(k) plan with an exceptional company match
- Health and Wellness Program
- Employee Activity Club
About Us
First Community Credit Union is a progressive financial institution with over $3 billion in assets and more than 190,000 members. Founded over 70 years ago, we serve members across 41 counties in Texas, combining innovative digital banking solutions with personalized service. We are committed to delivering exceptional service while investing in the growth and success of our employees.