Call Center- Support Services Coordinator

Location: Warsaw, IN, USA – on-site role

Starting hourly rate: $16.96 (based on experience)

About the role

We are seeking a dedicated and proactive On-Site Call Center Coordinator to serve as a key liaison between clients, staff, families, and community members. This role will act as the primary point of contact for all questions related to medical risk plans, behavior support plans, crisis intervention, and staffing and scheduling needs. The ideal candidate will work on-site and be responsible for reviewing and scanning client records to ensure accuracy and continuity of care.

Responsibilities

• Serve as the main point of contact for clients, staff, families, and community members for all inquiries.
• Partner with staff and clients to implement medical risk and behavior support plans.
• Provide proactive crisis intervention when needed.
• Manage staffing and scheduling changes effectively.
• Review, scan, and maintain client records for accuracy and compliance.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Previous experience in a Call Center or as a Direct Support Professional is a plus.
• Strong communication skills and the ability to manage multiple tasks simultaneously.
• Ability to handle sensitive situations with professionalism and discretion.

Schedule

• Part-time, 20 hours per week.
• Every Friday 10 pm – Saturday 8 am and Saturday 10 pm – Sunday 8 am.

Benefits

• Employee Assistance Program (EAP)
• Retirement Plan
• Employee Referral Bonus
• Flexible Scheduling
• Paid Training and Continued Education Opportunities
• Advancement Opportunities