Call Center Support Agent

Hybrid position: required to work 3 days in office and 2 days remotely. Both part-time and full-time schedules available.

About the role

Interfaces with industry members, regulatory users, peers, management, and others regarding potential business and technical issues related to the Support Center systems.

Responsibilities

• Intakes calls, researches, resolves, and documents issues.
• Provides excellent internal and external customer service in various and distinct areas of registration responsibility.
• Responds to customer requests by providing functional and navigational support of Support Center systems.
• Assists firms with routine questions regarding credentialing, systems usage, and issues.
• Confers with senior client Support Center staff and subject matter experts for guidance on complex issues as appropriate.
• Documents all incoming customer inquiries as necessary per Support Center procedures and policies.
• Develops proficiency on registration rules.
• Utilizes computer resources and software applications as necessary.
• Demonstrates client values.
• Collaborates, both in-person and virtually, in furtherance of the client’s mission.