Call Center Supervisor (Cashway Direct)

Key Responsibilities

• Lead, coach, and develop a team of 8+ Business Development Associates
• Drive team performance to meet or exceed daily, monthly, and quarterly KPIs and revenue targets
• Conduct regular one-on-one coaching, call monitoring, and pipeline reviews
• Manage hiring, onboarding, performance management, and retention of team members
• Ensure timely lead response and consistent follow-up across inbound and outbound opportunities
• Maintain strong Salesforce (CRM) discipline and accurate activity tracking
• Monitor and report on team KPIs (call volume, conversion rates, pipeline activity, revenue, etc.)
• Lead daily team meetings and communicate clear performance expectations
• Partner with Marketing, Underwriting, Operations, and leadership to support business goals
• Foster a positive, high-energy, and performance-driven team culture across hybrid teams

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field (or equivalent experience)
• 3+ years of leadership experience in a call center, sales, or high-volume environment
• Experience managing teams of 6+ employees, including remote team members
• Proven ability to build, develop, and improve team performance
• Experience with Salesforce or similar CRM systems
• Industry experience in financial services, logistics, or B2B services preferred