Call Center Supervisor

TEKsystems has a need for a Third Shift Supervisor to support a small IT support / Service Desk Team. This team provides L1 and L2 IT support for end-users all over the world. This is an entry-level management role for an Operations Team.

About the role

The Shift Supervisor is responsible for overall proficiency and efficiency of team operations for the shift they lead. This role is team focused, customer focused, and productivity conscious.

100% Onsite - Louisville, KY
Wednesday–Saturday 9pm–7:30am EST
12-month contract-to-hire

Responsibilities

• Acts as main point of contact, leading team through resolutions of escalation and protocols
• Ensuring team is appropriately staffed for volume of calls, emails, and events – driving customer support
• Training / Developing team members
• Providing actionable feedback to team members
• Submitting paperwork/audits on time to corporate office
• Team building, coaching, counseling, and discipline for teammates

Requirements

• 2 years in leadership within a customer service / call center environment
• Passionate problem solver / out-of-the-box thinker
• Self-starter / “Can do” attitude, with a calm demeanor in all situations
• Proficient with Microsoft Office, Outlook, Excel, and Word
• Ability to work some holidays as required
• Some experience within Information Technology (routers, servers, printers) would be a “nice to have” but not a must
• Some travel may be required

Pay

The pay range for this position is $21.00 – $24.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Wednesday–Saturday, 9pm–7:30am EST