Call Center Supervisor

About the role

The Inside Sales Supervisor provides leadership for the Sales Specialists and Team Leads in matters relating to customer service, achieves call center and individual quality and productivity goals in accordance with established objectives, and manages individual projects while contributing to other operational initiatives outside of team responsibilities.

Responsibilities

• Provides guidance and leadership to Sales Specialists and assists with management and direction of their sales teams.
• Oversees agent workload to ensure the patient management program is efficient and maximized for business performance.
• Focuses and maintains team performance efforts on current business goals.
• Ensures the team of Specialists conducts their responsibilities in a professional and courteous manner.
• Serves as a knowledgeable and productive part of the managerial team.
• Implements and monitors new initiatives to enhance team and center performance.
• Oversees training of new Specialists assigned to the team and provides refresher training as needed.
• Identifies opportunities for efficiency improvements.
• Completes other operational initiatives outside of team responsibilities.
• Participates in the Vital Few yearly initiatives.
• Handles pre-qualification procedures, order entry for shipping, proper documentation, accuracy of notes, and determining charges, co-pays, and deductibles for products ordered.