Call Center Supervisor

About the role

As the Call Center Supervisor, you will provide excellent customer service by offering helpful solutions to customers' home improvement needs. You will also monitor and evaluate the overall performance of the Call Center / Inside Sales department and have direct responsibility for the team during their scheduled shifts.

Responsibilities

• Initiating outbound calls to customers who have requested contact and receiving incoming calls from potential customers
• Handling escalated situations from your team
• Hands-on supervision of daily operations including scheduling, confirming, and monitoring productivity
• Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance
• Identifying employee or customer needs and assisting the management team with creating solutions
• Communicating issues or needs with other departments as needed

Requirements

• Previous sales and/or marketing experience preferred
• Proficient in Microsoft Office and previous CRM experience
• Unrelenting determination to achieve goals for themselves and drive their team to results
• Positive, entrepreneurial approach each day
• Able to work in a fast-paced environment

Qualifications

• Proven ability to lead a sales, appointment setting or call center environment
• Availability consistent with business needs
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner
• High School Diploma or equivalent. Degree in marketing, sales, or business seen favorably

Skills

• Customer service skills
• Outbound calling skills
• CRM proficiency
• Team leadership
• Problem-solving abilities

Benefits

• Competitive compensation packages
• Medical, Dental, and Vision Insurance with Plan Options
• Basic and Voluntary Life and AD&D Insurance for Employee and Family
• 401(k) Retirement Plan with company match
• Paid Time Off (PTO)

Pay

Competitive compensation packages

Schedule

Hybrid