Call Center Supervisor

Overview

Great Day Improvements - Call Center Supervisor

Responsibilities

• Initiating outbound calls to customers who have requested contact and receiving incoming calls from potential customers
• Handling escalated situations from your team
• Hands-on supervision of daily operations including scheduling, confirming, and monitoring productivity
• Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance
• Identifying employee or customer needs and assisting the management team with creating solutions
• Communicating issues or needs with other departments as needed

Experience Qualifications

• Previous sales and/or marketing experience preferred
• Proficient in Microsoft Office
• Previous CRM experience

Additional Requirements

• Unrelenting determination to achieve goals for themselves and drive their team to results
• Positive, entrepreneurial approach each day
• Able to work in a fast-paced environment

Compensation And Benefits

• Competitive compensation packages
• Medical, Dental, and Vision Insurance with Plan Options
• Basic and Voluntary Life and AD&D Insurance for Employee and Family
• 401(k) Retirement Plan with company match
• Paid Time Off (PTO)