Call Center Specialist - Urology - MOB 441 - Full Time - Days

Responsibilities

• Answers incoming telephone calls and schedules appointments.
• Directs incoming call questions through warm transfers or EPIC EMR messaging functionality.
• Facilitates flow of information between physicians, patients, and clinical areas.
• Obtains and verifies appropriate personal, demographic, and financial information.
• Manages daily patient and physician scheduling.
• Schedules for all patient visits to optimize patient satisfaction, provider template utilization, and treatment room utilization.
• Obtains, records, and updates personal and financial patient information per Medicare, State, and Federal guidelines.
• Verifies referrals and performs pre-certifications as appropriate.
• Typifies, mails, and faxes correspondence as needed, including patient letters, new patient paperwork, etc.
• Prepares patient material/handouts as needed.
• Orders office supplies and maintains a clean area.

Qualifications

• High School Diploma or equivalent
• One to three years' experience in Customer Service
• Prior scheduling experience preferred
• Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required
• Must be able to multi-task and maintain confidentiality
• Strong verbal and social skills to facilitate respectful interactions with patients, physicians, and co-workers
• Excellent customer service skills
• Excellent computer skills to utilize Electronic Medical Records systems and Practice Management Systems
• Knowledge of health insurance coverage, requirements, and basic math skills
• Analytical skills to make decisions based on the facility and clinical situation
• Knowledge of and compliance with HIPAA privacy requirements