Call Center Service Agent (Not Remote)
NorthStar Memorial Group · Dallas, TX · 1 wk ago
On-siteInformation Technology$20/hrFull-time
About the role
NorthStar Memorial Group is seeking an On-site Call Center Service Agent at Restland Funeral Home in Dallas, TX. We believe in empowerment through an open-door policy where your voice is heard and your ideas matter. We foster an environment that encourages thinking differently and challenging the status quo. Passion drives our commitment to excellence, supported by every team member. This role is 100% in-office and requires the ability to work weekends and overtime as business needs arise. Consistent on-site presence is essential to supporting families and maintaining the high standard of service Restland is known for.
Responsibilities
- Answer incoming calls and route them to the correct department
- Handle customer inquiries, complaints, and issues
- Provide pricing to client families and schedule appointments
- Manage the service/appointment calendar
- Walk families through the next steps after a passing has occurred
Requirements
- 1+ years of experience in a customer service environment
- High School Diploma or equivalent
- Excellent communication and customer service skills
- Basic computer knowledge (Windows, MS Word, MS Excel, internet)
Pay
$20/hr.
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) with Employer Matching