Call Center Sales Representative

About the role

Self-motivated. Detail-oriented. Adaptable. If these qualities describe you, consider applying to become an Inbound Sales Representative at Spectrum.

In this individual contributor role, you will play a key part in connecting millions of prospective and current customers to the products and services that power their digital lives.

Responsibilities

• Work in one of our call centers where you will engage customers via inbound calls, chat messages and email.
• Utilize a consultative sales approach to present product and service bundles that meet customer needs – and help you reach your sales targets.
• Build and strengthen rapport through active listening.
• Maintain accurate and detailed records of all customer interactions.

Requirements

• Up to one year of sales experience is required; two or more years of call center sales experience is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Skills & Abilities: Clear, straightforward and professional communication with customers and colleagues; proven sales techniques with consistent achievement of sales goals; proficiency in computer and consumer electronics; competence in using personal computers and relevant software applications, including billing systems; strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks; demonstrated judgment and initiative in accomplishing job duties; working knowledge of cable communications products and services, including TV, internet, and telephone.
• Preferred Qualifications: 2+ years of call center sales experience.

Benefits

• Paid on-the-job training
• Career progression opportunities - earn more as you grow
• Comprehensive, paid training on sales techniques, products, and services
• Focus training to develop interpersonal skills
• Access to tools and resources needed to succeed
• Ongoing updates to ensure knowledge of Spectrum products and services evolves
• Competitive compensation including a competitive salary, cash incentives during ramp-up period, and uncapped sales commissions
• High-quality and affordable health and insurance benefits
• Market-leading retirement plan with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
• Employee Stock Purchase Plan for purchasing shares of Charter stock and receiving a company matching grant of additional Charter Restricted Stock Units based on years of service
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more through the Education Benefit

Pay

Competitive starting wages with opportunities to increase your earnings as you grow.

Schedule

Inbound Sales Representatives’ schedules will vary based on business needs, so flexibility is key.